![]() ![]() Avoid the dreaded “can you see me and hear me?” momentĪ video chat is supposed to make communication easier, so there’s little that’s more frustrating than joining a call and realizing your equipment isn’t working. Again, we have detailed instructions for clearing your cache and cookies in our helpdesk article right here. Open a group chat, then tap the 'i' button at the top of the chat, and select the Extra Settings button (three vertical dots) button at the top. Ment is exactly what’s needed to get everything working properly. Galaxy S S23 Ultra fully updated: From within Messenger, I can share photos from Gallery to my contacts. ![]() Sometimes that reset of your system environ Yep, it’s basically the equivalent of turning something off and back on again. It’s time to try what we consider a “catch-all” solution: clearing your cache and cookies for your entire browser and then restarting your computer. If you’re still stuck, it’s possible that a stale mic/cam permissions cookie is causing the issue, or because another application is taking priority access over Whereby. Next, check your browser’s settings to ensure that the default microphone and camera are selected correctly and that Whereby is allowed to access those devices. That will show you the all permissions page. Your permissions are correct and your browser is updated, but still no dice on getting your camera and microphone to work. When it shows you the permissions click one the three dots at the top right of the display. Worked for me on Samsung S23 after trying lots of other steps from various forums. Youll get a pop up asking you to allow camera roll. If the call ends and you close the window, you will have to redo. That is where you can change which camera to use. If the call is active and youre chatting with someone, the Settings with a gear icon at the upper-right corner will appear. We have instructions for updating all of our supported browsers right here. Pick a photo from gallery and share to messenger. When you make a call, a new window will pop up showing yourself at the lower-right corner of the window. For desktop apps, make sure that Allow desktop apps to access your microphone is turned on. In Microphone settings, go to Choose which Microsoft apps can access your microphone, and turn on apps you want to use with it. The good news is that updating your browser is easy. Once youve allowed microphone access to your apps, you can change the settings for each app. Whereby supports the two most recent versions of our supported browsers (Chrome, Firefox, Opera, Vivaldi, and Edge), so if you’re on a version that’s older than that, you’ll need to update. Under Allow access to the camera on this device, click on Change and ensure the Camera access for this device option is turned on. Still no luck? Our next troubleshooting step is to make sure your browser is up to date. ![]()
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